Nigel Greenwood
E-mail: nigel.greenwood@airbusiness-academy.com
Background
Before joining AirBusiness Academy, Nigel was a documentation consultant, training people to write technical and business documents that their readers would understand. Writers need to think about the needs of the audience. There is a close parallel with quality management, which is about understanding and meeting the needs of the customer.
Nigel designs and runs training courses in quality management and soft skills. Quality areas in which he works include quality metrics, quality management at airlines and risk management. Nigel is an Airbus internal auditor. In soft skills, or communication, he designs and runs training in train-the-trainer, presentation techniques and technical writing. His earlier teaching experience covered maths, economics, statistics, English and computer programming.