Supporting the Aircraft
| Dates | Ref | Course fee |
|---|---|---|
| 5 to 8 October 2010 | PTMS170024 | €2 000 |
A comprehensive introduction to the product support function and its impact on long-term customer relations. You will assess the financial and technical risks connected with product support commitments.
Topics covered
- Product liability: obligations of the aircraft manufacturer
- Product and customer support
- What do airlines need?
- Reducing operational risks and costs
- Recent evolutions of the business - Regulatory frame
- Maintenance programmes
- The airline’s view: specificities of an airline-MRO
- Preparing aircraft Entry into Service (EIS)
- Maintenance programmes and costs
- Contracting support
- Training, methods and organisation
- Power plant support: from support to services and EFH
Who should attend
- Newly appointed customer service representatives who work for an aircraft or engine manufacturer and need an induction course in product support.
- Aerospace sales, marketing, contracts and finance professionals who will benefit from a broader understanding of the support role.
Presenters
- Fabrice Defrance, Aircraft Engineering and Maintenance Director, Air France
- Chrianne Delescen, United Technologies, Pratt & Whitney Products
- Anne Fabresse, Former Training and Flight Operations, Customer Support, Airbus
- Thomas Fouché, Senior Consultant and Course Director, AirBusiness Academy
- Jean-Louis Perée, Senior Director Maintenance and Engineering, Airbus
- Eugenio Prados Romero, Contracts and Warranties Senior Manager, Iberia
- Frank Repp, Consultant
- Peter Rose, Director Product Safety and Technical Advisor, Airbus