Quality Management

Each of the following courses lasts one to two days.  Sessions can be held at your site or at AirBusiness Academy in Toulouse.  All training is based on practical activities and interaction.

 Quality management systems

• Quality and quality management
• Cost of quality management
• Purpose and principles of quality management systems
• Standardization and regulation
• Overview of ISO9001 and EN9100
• Continuous improvement
• Customer satisfaction

Quality management for airlines

• The passenger’s quality expectations
• Measuring quality and satisfaction
• Cost of quality management
• Purpose and principles of quality management
• The ISO 9000 standard
• Continuous improvement tools
• Benchmarking

Risk management

• Types of risk in an aerospace company
• When to use risk management
• The risk management process
• Methods and tools
• Managing resistance to risk management
• Failure Mode and Effect Analysis (FMEA)

Quality performance metrics

• Types of metric
• Designing a good metric
• The balanced scorecard
• Audits
• The process approach and process maturity
• Displaying the results of quality metrics
• Statistical tools

EN9100 – a process approach

• EN9100 standard overview
• Definition of a process
• Types of processes
• Implementation phases
• Management responsibility
• Monitoring performance
• Continuous Improvement

Keep the ball rolling - Continuous Improvement at work

• World context and market challenges
• Industry requirements
• Continuous Improvement examples
• Continuous Improvement key principles
• Continuous Improvement - 7 basic tools
• Change management
• Golden Rules for successful implementation

Please contact us for details.