Supporting the Aircraft

Date	Reference	Course Fee
18 to 21 November 2008 7 to 10 April 2009 24 to 27 November 2009	PTMS170020 PTMS170021 PTMS170022	€ 2 000

A comprehensive introduction to the product support function and its impact on long-term customer relations. You will assess the financial and technical risks connected with product support commitments. 

Topics covered

• Organisational aspects of aircraft operations support
• Overview of the manufacturer's liability imposed by the use of its products
• Customer support plan
• Training, methods and organisation
• Maintenance programmes and costs
• Spares support and the impact on the operational reliability of the aircraft fleet
• Supplier support management
• Airline's view point
• Contractual provisions in an aircraft purchase agreement and related administrative
  burdens and risks
• Supporting the engine - Preparation for Entry into Service (EIS) and Total Care Support

Who should attend

Newly appointed customer service representatives who work for an aircraft or engine manufacturer and needs an induction course in product support.

Aerospace sales, marketing, contracts and finance professionals who will benefit from a broader understanding of the support role.

Presenters

Bruno Bousquet,
Senior Director Customer Services, Airbus

Fabrice Defrance,
Aircraft Engineering and Maintenance Director, Air France

Captain Jacques Drappier,
Senior Director, Flight Crew Training,Training and Flight Operations Support and Services, Airbus

Frank Repp,
Consultant

...and a representative from Rolls-Royce 

Register now