Cultural Awareness in Aviation

A joint course with IATA Training and Development Institute

Date	Reference	Course Fee
1 to 3 October 2008	PTCO441007	$1 500

An interactive course to fine-tune skills and enhance your understanding of cultural awareness and communication

Topics covered

• Discover your own psychological profile in easy to use language and terms
• Simulation exercise to experience the effects of cultural differences; tools and models to cope with cultural differences
• Communication skills: the importance of listening
• Conflict management: handling and preventing conflict situations
• Dealing with complaints: tools and their application
• Understanding culture and its impact on business

Who should attend

Managers and specialists who are in contact with international customers.


Register now